Cancellation & Return Policy

Cancellation and refund requests of products purchased on our website must be sent in writing to contact@mindthetrash.com within 30 days of the purchase.

Some products are non-returnable, and therefore not refundable, for hygienic and health reasons.

The returned product, to be refunded, need to be in the same state as sent to the user, without any damage, anomaly, unopened and in its original packaging. We advise that the return is made by registered post. Shipping and handling costs are not refundable. Mind the Trash assumes no responsibility for products during shipment from the customer to us.

If a mistake regarding the order is made from our side, or if the product is received damaged, Mind The Trash will reimburse the return shipping cost.

For orders outside Portugal, the value of the refund may vary according to the current exchange rate and conditions will be indicated and defined by us.

Refund will be credited upon arrival of the product to the same place of payment and a confirmation e-mail will be sent to the customer.

Return address:
Mind the Trash Consulting Lda
Rua de Sao Paulo 254, 2.
1200-430 Lisbon
Portugal